What payment methods do you accept?

We accept Paystack and Flutterwave, which support all Nigerian debit/credit cards (Verve, Visa, Mastercard), bank transfers, USSD and mobile money. We also accept USD cards and PayPal via the same gateways. All payments are secured and encrypted.

How fast is the hosting setup?

Shared, WordPress and VPS hosting are provisioned instantly after successful payment — usually under 60 seconds. Dedicated servers take 1–4 hours. You'll receive a welcome email with your cPanel / WHM login details immediately.

Do you offer a money-back guarantee?

Yes. Shared, WordPress, reseller and email plans have a 30-day money-back window. VPS, dedicated and RDP have 7 days from the paid order date. Domain registrations are not refundable. Full details: danetsserver.com/refund-policy.

Can I migrate my existing website for free?

Absolutely. Our migration team will transfer your cPanel-based website, emails and databases to Danets Server at no cost. Most migrations complete within 24 hours with zero downtime.

How does the WHMCS integration work?

Our client portal at app.danetsserver.com is powered by WHMCS. You can manage invoices, services, domains, support tickets and billing from one place. The main website connects to WHMCS for cart, login and support deep-links.

Do you provide free SSL certificates?

Yes — every hosting plan includes a free Let's Encrypt SSL certificate (wildcard on Business+ plans), auto-renewed forever. No extra cost, no setup required.

What is your uptime guarantee?

We guarantee 99.9% uptime on shared and WordPress plans, and 99.99% on VPS and dedicated plans, backed by our SLA. We monitor all infrastructure 24/7 from multiple locations.

Can I upgrade or downgrade my plan later?

Yes, you can upgrade or downgrade anytime from your client portal. Upgrades are prorated and instant. No contracts, no cancellation fees.

Do you support Nigerian .ng domains?

Yes, we register and manage .ng, .com.ng, .org.ng, .edu.ng and other Nigerian TLDs directly through NIRA-accredited registrars, alongside 400+ international extensions.

Is there 24/7 customer support?

Yes. Our support team is available 24/7/365 via live chat, email, WhatsApp and support tickets. Average first response time is under 15 minutes.

Intermediate · 5 min · 5 steps

Diagnose a website problem with the free tools

Site down or slow? Work through DNS, is-it-down and SSL checks in five minutes before opening a ticket.

Step 1 of 5

Start with 'Is it down?'

Open danetsserver.com/tools/is-it-down and enter your domain. The tool fetches the site from our servers, so it rules out your own internet or ISP. 'Up' with a normal status code means the problem is local to you; 'Down' points at hosting or DNS — continue to the next step.

Written guide for this walkthrough

Setting up DNS records

All tutorials Stuck on a step? Get helpAbout 5 minutes · 5 steps